Frequently Asked Questions
Product Q&A
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Applying Terrasil
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Shipping & Handling
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Ordering & Payments
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Product Q&A
What's in Terrasil?
Terrasil is made with the finest all-natural ingredients
including Jojoba Oil (pronounced ho-ho-ba; derived from the
jojoba bean), Pure Beeswax (derived from bee hives) and our
patented Activated Minerals™. These natural and
nurturing properties combine to form a highly effective
anti-acne product. How is Terrasil
different from Terrasil Max?
Terrasil MAX is formulated specifically for
persistent or stubborn acne and has a maximum concentration of
active ingredients, as compared with regular-strength Terrasil.
How long does it take to see noticeable improvement?
Customer Success Stories suggest
that within 1-2 days must people see relief, with a full
clearing of acne outbreaks within one month. (Please note:
Results May Vary broadly for users.)
Note: For individuals with extensive body area afflictions
and chronic conditions, life style factors may also play a vital
role. Reduce the stress on your body's systems. Rest, exercise,
drink plenty of water and eat a balanced, nourishing diet.
Consider seeking a nutritionist, naturopath, or other health
professional. In severe cases and medical emergencies, always go
to a medical doctor or hospital.
Is Terrasil safe?
Many of the ingredients in Terrasil have been used by
generations for their soothing and healing properties. All are
approved cosmetic ingredients and listed in international
cosmetic dictionaries.
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Applying Terrasil
How do I apply
Terrasil?
Most of our customers apply a small amount on their fingertip
then rub it gently on the affected area until the dark cream
is absorbed and clear. They repeat this 2-3 times daily (more
often if needed) and continue for 2 or more days.
Of course, as with any topical product, if any discomfort,
itching, or irritation persists or lasts for more than 7 days,
stop using Terrasil and consult a physician. Do not apply
Terrasil immediately before coming in contact with direct
sunlight- this will cause the cream to darken. Note-
discoloration is not harmful and can be washed off.
How do I know if I am allergic to
Terrasil?
The most common potential allergen is our Activated Minerals™. Basically, if you can wear
silver jewelry without a rash breaking out on the skin, it is
unlikely you will have a problem. The other all natural
ingredients: Jojoba oil and beeswax have even rarer allergenic
effects. Of course, as with any topical product, if any
discomfort, itching, or irritation persists or lasts for more
than 7 days, stop using Terrasil and consult a physician.
Can I use Terrasil if I am pregnant or nursing?
Just to be absolutely safe, Terrasil is not
recommended for nursing mothers.
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Ordering & Payments
What method of payment or credit card types do you take?
Currently we accept Master Card, Visa and Discover. We also
offer PayPal. Customers
outside the US will need to place orders online using a major
credit card. On your credit card statement is will show a
charge from Aidance Skincare.
Why is my debit/credit card being denied?
If your order transaction is being denied, please be sure you
are entering the correct Street and Zip-code information into
your Bill To address fields during your checkout. These need to
match what you credit card company has on file. Alternatively,
if you are confident those do match but are still are having
problems, and are using a debit card, contact your bank to make
sure you have not exceeded your daily spending limit. If you
have a debit card and are still experiencing problems, we
strongly suggest that you do not attempt an excessive number of
transactions. This may cause your bank to hold funds for up to
24 hours in certain situations. See next FAQ.
My debit card was denied recently but I still see charge(s)
on my bank statement.
For your protection, in the case of a lost or stolen
credit/debit card, we verify that the Billing Street and
Zip you entered on the Check Out page match those on file with
your card's financial institution. If these do not match, we
invalidate the sale transaction. Unfortunately, in the case of
debit cards, this may mean that your card's financial
institution (e.g. Bank) may hold funds in the amount of the
attempted charge for up to 24 hours until the electronic banking
network communicates that the transaction was invalidated. Rest
assured - we do not receive these funds; they have not left your
bank account.
In the unlikely scenario that your bank holds these funds for
longer than 24 hours, contact us and we will work with you and
your bank to demonstrate the sale was cancelled so that those
funds are made available to you.
Why has my card been charged before I have received my
order?
To keep pace with the volume of orders we receive, we need to be
sure of payment when you place your order. Since our commitment
is to fill your order within 24 hours (on business days), unless
otherwise noted, this is very rarely an issue for customers. For
U.S. customers who are uncomfortable with this policy, we accept
money orders and bank checks from major national banks and
institutions.
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Shipping & Handling
Where's my order?
We ship all orders within 24 hours on business days (unless
otherwise posted on the website). Depending on the shipping
method you choose (FedEx or US Mail) and where you live,
delivery times will vary.
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Domestic/US Mail |
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Our experience with 1st Class U.S.
Mail has been 2 to 5 days within the continental
United States. Consider we ship from Rhode Island
when setting your expectations. |
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Domestic/FedEx |
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For FedEx Overnight, for 95% of
locales, FedEx delivers by 3pm at the latest the
following business day. There are no deliveries on
Saturday or Sunday. Please note that we need to
receive your order by 2pm in order to assure the
order is processed that day. |
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International/US Mail (Air Mail) |
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Delivery times when shipping
internationally via USPS can vary greatly depending
on the destination country and its customs
procedures. Shipments from the U.S. to Canada or to
the U.K. can be fairly quick if not delayed in
Customs. Postal strikes in destination countries can
also adversely impact deliveries. The general range
for this shipping method is 1 to 3 weeks. |
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International/FedEx |
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Times here can vary based on
country as well as the destination country's customs
procedures. Barring any customs delays, the delivery
window should be 2 to 5 days. |
How do I track my order?
If your tracking # was not sent to you within 48-hours after your order was
placed, email
customer service (Service@aidanceskincare.com)
and we will send you either the USPS tracking # or the FedEx
tracking #.
Can you ship to U.S. Armed Services bases?
Yes, but only using the U.S. Mail (USPS). FedEx does not deliver
to APO/FPO addresses. Military designated addresses, APO (Army
Post Office) and FPO (Fleet Post Office), allow mail to be
delivered to overseas military locations. APO addresses are
associated with US Army or Air Force installations. FPO
addresses are associated with US Navy installations and ships in
the United States.
For your Shipping Address on the Check-Out page:
- Be sure to enter your full name, grade, and PSC or unit
number using the Name and Street fields
- The City must be entered as either "APO" or "FPO"
- The Province Field (instead of State) must be entered
with either "AA" "AE" or "AP"
- AE for Armed Forces Europe, AA for Armed Forces Americas,
or AP for Armed Forces Pacific
- You must enter your Zip code.
Each country has its own import restrictions. Some items
cannot be shipped to APO/FPO addresses. You must be aware of any
such restrictions for the region in which you are stationed. We
have not had any issues yet with Terrasil.
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Can FedEx deliver to my Post Office Box (POB)?
No. FedEx deliveries need a street or building.
I entered the wrong shipping address. Can you change it?
Email
customer service (Service@aidanceskincare.com).
If we have not already shipped the order we will change the
address. If the shipping address is different from your billing
address, we will need to speak to you over the phone to confirm
the authenticity of the change. If we have already shipped the
order we will need for it to be returned before re-sending.
How is this packaged for shipping? Is it discreet?
The only identifying information is that it is from us, "Aidance
Skincare". There are absolutely no markings indicating sensitive
personal use.
I am outside the U.S. Are there import or customs issues?
Generally speaking, we rarely experience the shipment being
refused by the customs office of the destination country. We do
our best to meet general documentation requirements. However, it
is possible that certain countries might require additional
documentation from you. Such a circumstance is your
responsibility. Aidance Skincare is not responsible for product being
impounded due to customs issues beyond U.S. borders. Order
refunds, less Shipping and Handling, will only be given if the
product is returned to Aidance Skincare. For those that have
concerns about customs delays in their countries, we recommend
choosing the International FedEx delivery option and making sure
to provide your telephone number on the Check-Out page.
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